3.1. The Goods are as described on the invoices as provided by Star Ceramics Australia Pty Ltd to the Customer
5. Delivery of Goods
Delivery timeframe is between 2 – 5 working days to reach the customer after payment is received.
5.1. Delivery of the Goods shall be made to the Customer’s nominated address. The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
5.2. Delivery of the Goods to a carrier, either named by the Customer or failing such naming to a carrier at the discretion of Star Ceramics Australia Pty Ltd for the purpose of transmission to the Customer, is deemed to be a delivery of the Goods to the Customer.
5.3. Star Ceramics Australia Pty Ltd may deliver the Goods by separate instalments (in accordance with the agreed delivery schedule). Each separate instalment shall be invoiced and paid for in accordance with the provisions in this contract of sale.
5.4. The Customer shall take delivery of the Goods tendered notwithstanding that the quantity so delivered shall be either greater or less than the quantity purchased provided that:
a) such discrepancy in quantity shall not exceed 5%, and
b) the Price shall be adjusted pro rata to the discrepancy.
5.5. The failure of Star Ceramics Australia Pty Ltd to deliver shall not entitle either party to treat this contract as repudiated.
5.6. Star Ceramics Australia Pty Ltd shall not be liable for any loss or damage whatever due to failure by Star Ceramics Australia Pty Ltd to deliver the Goods (or any of them) promptly or at all.
6.1. If Star Ceramics Australia Pty Ltd retains property in the Goods nonetheless, all risk for the Goods passes to the Customer on delivery.
6.2. If any of the Goods are damaged or destroyed prior to property in them passing to the Customer, Star Ceramics Australia Pty Ltd is entitled, without prejudice to any of its other rights or remedies under these Terms and Conditions of Trade, to receive all insurance proceeds payable for the Goods. This applies whether or not the Price has become payable under the Contract. The production of these terms and conditions by Star Ceramics Australia Pty Ltd is sufficient evidence of Star Ceramics Australia Pty Ltd.’s rights to receive the insurance proceeds without the need for any person dealing with Star Ceramics Australia Pty Ltd to make further enquiries.
For any good/s with major faults/defects, a full refund including shipping will be provided as per Australian Consumer Law.
Please ensure you have read the description of the Good/s you intend to purchase before placing your order. All images of the Goods displayed online are only for illustrative purposes, and dimension, sizes and colour of the goods may differ in real life.
Star Ceramics Australia Pty Ltd recommend you carefully preview all orders before proceeding, as refunds are not generally permitted where you have made a wrong selection, found the item cheaper elsewhere or simply changed your mind. Star Ceramics Australia Pty Ltd will provide you with an instore credit.
8.1. The Customer shall inspect the Goods on delivery and shall within 24 hours of delivery notify Star Ceramics Australia Pty Ltd of any alleged defect, shortage in quantity or damage. The Customer shall afford Star Ceramics Australia Pty Ltd an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions, the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
8.2. For defective Goods, which Star Ceramics Australia Pty Ltd has agreed in writing that the Customer is entitled to reject, Star Ceramics Australia Pty Ltd.’s liability is limited to either (at Star Ceramics Australia Pty Ltd.’s discretion) replacing the Goods or repairing the Goods provided that:
a) the Customer has complied with the provisions of clause 8.1;
b) the Goods are returned at the Customer’s cost within 14 days of the invoice date;
c) the Goods are of the same colour match as stock on hand;
d) Star Ceramics Australia Pty Ltd will not be liable for Goods which have not been stored or used in a proper manner;
e) the Goods are returned in the condition in which they were delivered and with all packaging material intact;
f) the Goods are accompanied by a copy of the original invoice.
8.3. Star Ceramics Australia Pty Ltd may (in its discretion) accept the Goods for credit but this may incur a re-stocking fee of 20% of the value of the returned Goods plus any freight.
8.4. Star Ceramics Australia Pty Ltd shall not accept any liabilities arising from variation of colour or crazing as may occur in the Goods supplied.
13.1. Star Ceramics Australia Pty Ltd may cancel these terms and conditions or cancel delivery of Goods at any time before the Goods are delivered by giving written notice. Star Ceramics Australia Pty Ltd shall not be liable for any loss or damage whatever arising from such cancellation.