Since 1999, founder Patrick and our dedicated, family-run team have built a reputation for excellence, earning industry awards and the trust of happy clients, reflected in over 95 five-star Google reviews. With premium materials, modern techniques, and a smooth, customer-focused process, we make bathroom renovations simple and stress-free. Ready to start your project? Let’s make it happen!
With over 20 years of industry knowledge and experience in bathroom renovations and customer service relations, Patrick your account manager will personally manage the entire project from initial consultation to bathroom handover. Each phase of the planning, design, build and installation of your new custom bathroom will be under the best of care, followed by regular progress reporting.
Customers can feel confident that their bathroom build will be handled with the utmost care and professionalism. Our commitment to ensuring your dream bathroom meets all expectations in build, experience and quality is our utmost priority.
The benefits of Customer Care and Support during a bathroom buid
Regular progress reporting is also a great way to keep customers informed and involved in the process. Throughout the renovation, we will keep you informed of progress and address any questions or concerns that may arise. Our commitment to clear communication and transparency ensures that you are involved in every step of the process. It’s clear that Star Ceramics is committed to not only meeting but exceeding customer expectations. As vital as a quality bathroom build is, the customer’s journey for us is of equal value.
For your convenience Star Ceramics has a 150sqm bathroom supercentre showroom with a vast collection of bathroom tiles, tapeware, basins, vanities, mirrors, toilet suites, baths, showers and more.
Visit our bathroom display and retail showroom.
The first step in our four-step process is to reach out and book a time and day for a free onsite consultation.
This process will grant us an overall visual of the space, BOOK AN ON-SITE BATHROOM RENOVATION CONSULTATION
The first step in our four-step process is to reach out and book a time and day for a free onsite consultation.
This process will grant us an overall visual of the space, combined with your feedback on your bathroom needs our team will obtain a concept of not only the scale of the job but what our client’s outcome will look like. We discuss all bathroom needs, functionality, and practicality to the visual look and feel of the upcoming bathroom.
We aim to offer the best in customer service, we will endeavor to answer all questions and concerns and provide all the helpful advice we can.
combined with your feedback on your bathroom needs our team will obtain a concept of not only the scale of the job but what our client’s outcome will look like. We discuss all bathroom needs, functionality, and practicality to the visual look and feel of the upcoming bathroom.
We aim to offer the best in customer service, we will endeavor to answer all questions and concerns and provide all the helpful advice we can.
On completion of the consultation, shortly afterwards all details gathered will be used to complete the comprehensive build quote. Expect to receive a detailed breakdown of the job quotation that is valid for up to seven months.
Before we can begin the bathroom renovation all product choices must be selected. On approval of the build quotation, we will organise a personal choice selection session. For your convenience, Star Ceramics has a bathroom supercentre with a large collection of bathroom tiles and bathroom products on display. If we don’t hold a particular product on display we will source it in.
Once all product choice items have been selected we will provide you with a personal choice quotation. On purchase, all bathroom items will be in stock and ready to use, this way we get zero delays on product availability and on the bathroom completion deadline.
When our clients sign off on the go-ahead, and we establish a built date, we will be on time, if not, early to begin the build.
We’ll bring in our talented, experienced and professional team to get the job done correctly and efficiently. No-matter the budget we use the best known industry materials for a lasting product.
During the build on a daily basis, we will keep the area clean and safe. The lines of communication will be open 24/7, so expect regular progress updates for a smooth overall journey.
Hooray!! No tools in sight. All mess cleared and taken away. New Bathroom Delivered! We hand over the keys, you turn on the water..
For peace of mind, our build comes with a 6yr warranty*. Personal choice items come with their own manufacturer warranty, duration depending on the brand and product type.
Visit our projects page to see more completed projects. Our works is a strong testament to the quality and various bathroom styles delivered by Star Ceramics to our Sydney clientele.
We work in Bonnet Bay and our renovation services cover all of Southern Sydney in NSW and surrounding areas.
When it comes to Bathroom Renovations in Bonnet Bay only settle for excellence. Trust our proven and reliable team of professionals to provide an exceptional service. Contact us today for a consultation and work with us to reinvent your bathroom space.