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8.
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Defects / Returns
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8.1
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The Customer shall inspect the Goods on delivery and shall within twenty-four (24) hours of delivery notify Star Ceramics Australia Pty Ltd of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford Star Ceramics Australia Pty Ltd an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions, the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
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8.2
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For defective Goods, which Star Ceramics Australia Pty Ltd has agreed in writing that the Customer is entitled to reject, Star Ceramics Australia Pty Ltd’s liability is limited to either (at Star Ceramics Australia Pty Ltd’s discretion) replacing the Goods or repairing the Goods provided that:
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(a)
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the Customer has complied with the provisions of clause 8.1;
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(b)
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the Goods are returned at the Customer’s cost within fourteen (14) days of the invoice date;
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(c)
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the Goods are of the same colour match as stock on hand.
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(d)
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Star Ceramics Australia Pty Ltd will not be liable for Goods which have not been stored or used in a proper manner;
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(e)
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the Goods are returned in the condition in which they were delivered and with all packaging material intact.
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(f)
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the Goods are accompanied by a copy of the original invoice.
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8.3
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Star Ceramics Australia Pty Ltd may (in its discretion) accept the Goods for credit but this may incur a re-stocking fee of 20% of the value of the returned Goods plus any freight and return freight paid by customer.
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8.4
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Star Ceramics Australia Pty Ltd shall not accept any liabilities arising from variation of colour or crazing as may occur in the Goods supplied.
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8.5
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No returns or liabilities shall be accepted for ceramic tiles that have not been inspected for defects prior to laying.
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8.6
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Incorrect orders sent by Star Ceramics Pty Ltd will be exchanged free of charge or you may have the option of a full refund when product(s) are returned undamaged and unopened. You Will Not incur a handling fee nor a return postage fee.
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Click here to view more in depth information on full Terms and Conditions. Or contact Star Ceramics Australia on 61 2 9580 8777.
